by：Celeste Headlee
No.1
Don’t multitask.不要三心二意。
Be in that conversation.
No.2
Don’t pontificate.不要好为人师。
You need to enter every conversation that you have something to learn.
No.3
Use open-ended questions. 使用开放式问题。
5W1H
Let them describe it. They’re the ones that know.
No.4
Go with the flow. 顺其自然。
Thoughts will come into your mind, and you need to let them go out of your mind.
No.5
If you don’t know, say that you don’t know. 如果你不知道，就说你不知道。
Err on the side of caution. 宁求稳妥。Talk should not be cheap.
No.6
Don’t equate your experience with theirs. 不要把你自己的经历和他人比较。
It’s never the same. And, more importantly, it is not about you. You don’t need to take that moment to prove how amazing you are or how much you’ve suffered.
No.7
Try not to repeat yourself. 尽量别重复自己的话。
No.8
Stay out of the weeds. 少说废话。
No.9
Listen. 认真倾听。
Most of us don’t listen with the intent to understand. We listen with the intent to reply.
No.10
Be brief. 简明扼要。
Be interested in other people.
Go out, talk to people, listen to people, be prepared to be amazed.